Refund Policy
Returns should feel as calm and clear as the purchase itself
The goal is a smoother return process with clear timelines, transparent expectations, and support that keeps the experience confident from start to finish.
30-day return window
Eligible items can be returned within 30 days from the delivery date, as long as they remain unused and in original condition.
Damaged or defective items
If an item arrives damaged or defective, contact us within 48 hours of delivery and our team will help with a replacement or refund review.
Refund timing
Approved refunds are typically issued within 5 to 7 business days after the return has been inspected.
Return checklist
What helps a return move quickly
Important notes
A few details worth knowing before you request a refund
To remain eligible, items should be unused, complete, and returned in their original packaging where possible.
Certain products may not qualify for return if they were marked final sale, personalized, or damaged after delivery through misuse.
If your item arrived damaged, include clear photos when contacting support so the review can move faster.
Bank processing times can vary, so the refund may appear a few business days after it is issued on our side.
Need help with a return?
Reach out through the contact page with your order details and the NovaMart team will guide you through the next step.